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Privacy Policy

Privacy Policy

Last updated: 18 March 2026

At Kratomic, we value your privacy and handle your personal data with care. This Privacy Policy explains how
MAYA WORLD TRADING B.V., the company operating kratomicshop.com, collects, uses, stores, and shares personal data
when you visit our website, place an order, contact us, or subscribe to our communications.

1. Who is responsible for processing your personal data?

The controller responsible for the processing of personal data on this website is:

MAYA WORLD TRADING B.V.
Mollerusweg 66
2031 BZ Haarlem
The Netherlands
Phone: +31 23 532 5192
Email: info@mayaworldtrading.com
KvK: 64733513
VAT: NL855806795B01

Kratomic is the brand name and webshop operated by MAYA WORLD TRADING B.V.

2. What personal data we may collect

Depending on how you use our website, we may process the following categories of personal data:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order details and order history
  • Payment-related information (excluding full payment card details where these are handled by the payment provider)
  • Customer account information, if you create an account
  • Communications you send to us by email or via our website
  • Technical data such as IP address, browser type, device information, and website usage data
  • Newsletter subscription data and marketing preferences

3. How we collect personal data

We collect personal data when you:

  • Visit kratomicshop.com
  • Place an order
  • Create a customer account
  • Contact us by email or through the website
  • Subscribe to our newsletter or marketing emails
  • Interact with website functions that use cookies or similar technologies

4. Why we use your personal data

We process personal data for the following purposes:

  • To process and deliver your order
  • To provide customer service and answer your questions
  • To manage your customer account
  • To send transactional communications about your order
  • To send newsletters or marketing emails where permitted
  • To improve the functioning, security, and performance of our website
  • To comply with legal, tax, and administrative obligations
  • To prevent abuse, fraud, and misuse of our webshop

5. Legal bases for processing

We process your personal data on one or more of the following legal bases:

  • Performance of a contract: when processing is necessary to process your order, deliver products, or provide customer service related to your purchase.
  • Legal obligation: when we must keep records for tax, accounting, or other legal compliance purposes.
  • Consent: where you have given consent, for example for newsletter subscriptions or non-essential cookies where applicable.
  • Legitimate interest: where necessary for running, securing, and improving our webshop, provided your interests and fundamental rights do not override those interests.

6. Newsletter and marketing

If you subscribe to our newsletter or otherwise give consent, we may use your email address to send you updates,
promotions, and product-related marketing communications from Kratomic.

We use Klaviyo as our email marketing platform. If you subscribe to our newsletter, your contact data may be processed
through Klaviyo for the purpose of sending email campaigns and managing marketing preferences.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us at
info@mayaworldtrading.com.

7. Sharing personal data with third parties

We only share personal data where necessary for the purposes described in this Privacy Policy. Based on the information
currently available, this may include:

  • WooCommerce, as the webshop system used to manage the store and orders
  • Surver.nl, as hosting provider, with hosting infrastructure located in Germany
  • Klaviyo, for email marketing and newsletter communications
  • Sendcloud, for shipping and logistics support
  • Payment service providers, insofar as necessary to process payments
  • Professional advisors or authorities where required by law

We require service providers to process personal data only as necessary and with appropriate safeguards.

8. International transfers

We focus on customers within Europe and do not ship outside Europe. However, some service providers may process personal
data outside the European Economic Area (EEA) or use sub-processors located outside the EEA.

Where personal data is transferred outside the EEA, we aim to ensure that appropriate safeguards are in place in accordance
with applicable data protection law.

9. Retention periods

We do not keep personal data longer than necessary for the purposes for which it was collected, unless a longer retention
period is required by law.

  • Order, invoice, and administration data may be retained for up to 7 years where required for tax and accounting obligations.
  • Customer service communications may be retained for as long as reasonably necessary to handle your request and any follow-up.
  • Newsletter data is generally kept until you unsubscribe or request deletion, unless we need to retain limited information to demonstrate compliance or prevent future unwanted mailings.
  • Technical and cookie-related data may be stored for shorter periods depending on the purpose and system settings.

10. Cookies and similar technologies

Our website may use cookies and similar technologies to ensure the webshop functions properly, to remember preferences,
to understand website usage, and to support marketing communications where applicable.

Some cookies may be necessary for the operation of the website. Other cookies may only be placed where required and where
you have given consent.

You can manage cookies through your browser settings and, where available, through the cookie banner or consent settings on our website.

11. Your rights

Under applicable data protection law, you may have the right to:

  • Request access to your personal data
  • Request correction of inaccurate personal data
  • Request deletion of your personal data
  • Request restriction of processing
  • Object to certain processing activities
  • Withdraw consent at any time where processing is based on consent
  • Request data portability where applicable
  • Lodge a complaint with a supervisory authority

To exercise your rights, please contact us at
info@mayaworldtrading.com.

12. Complaints

If you believe that we have not handled your personal data correctly, we would appreciate the opportunity to address your concerns first.
You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

13. Data security

We take reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access,
or unlawful processing. However, no online system can be guaranteed to be completely secure.

14. Third-party websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those external websites.
We recommend reviewing their privacy policies separately.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.
Any updated version will be published on this page with a revised “Last updated” date.

16. Contact

If you have any questions about this Privacy Policy or about how we process personal data, please contact:

MAYA WORLD TRADING B.V.
Mollerusweg 66
2031 BZ Haarlem
The Netherlands
Phone: +31 23 532 5192
Email: info@mayaworldtrading.com